Return, Refund & Cancellation Policy

Last Updated: 10 October 2026

At Shrimie, we want you to shop with confidence. We take care to ensure that our sarees and ethnic-wear products meet our quality standards. If you receive a damaged, defective, or incorrect item, we are here to help.

Please read our Return, Refund & Cancellation Policy before placing an order.

1. Return Eligibility

You may request a return or replacement if:

• The product received is damaged or defective.

• You receive an item different from the one you ordered.

• The product has a significant issue that was not disclosed in its description.

Please contact us within 48 hours of delivery to report the issue. We may request photographs or a short video showing the product and its original packaging to assess your request.

Products must be returned with their original packaging, tags, labels, and accessories, wherever applicable.

2. Products That Cannot Be Returned

For hygiene, product-integrity, and resale reasons, returns may not be accepted for:

• Products that have been used, washed, altered, or damaged after delivery.

• Products without their original tags or packaging, where these are necessary to verify their condition.

• Products damaged due to improper handling or care after delivery.

• Products returned without prior approval from our customer support team.

A return will not be rejected merely because a product is discounted or on sale where applicable consumer law provides otherwise.

3. Colour and Product Variations

Product images are displayed as accurately as reasonably possible. However, slight differences in colour, texture, print placement, or appearance may occur due to screen settings, lighting, printing processes, or the nature of the fabric.

Such minor variations do not automatically qualify a product for return. This does not affect your rights if the product is materially different from its description or otherwise fails to meet applicable legal requirements.

4. How to Request a Return

To request a return or replacement:

1. Contact us within 48 hours of delivery.

2. Provide your order number, registered mobile number, and a brief description of the issue.

3. Share clear photographs or a video of the product and packaging if requested.

4. Wait for our team to review your request and provide return instructions.

5. If approved, pack the product securely and follow the instructions provided by our support team.

Please do not send a product back before receiving return instructions.

Contact Details

Email: care@shrimie.com
Phone: +91 84480 62606

5. Refund Policy

Refunds may be issued for approved returns, cancelled orders where payment has been collected, or other circumstances requiring a refund under applicable law.

Once a return is approved and the returned product has been received and inspected, we will notify you of the outcome.

Approved refunds will generally be initiated within 5–7 business days. The time taken for the amount to appear in your account may depend on your bank, card issuer, or payment provider.

Refunds will normally be credited to the original payment method wherever possible. If an alternative method is required, our team will coordinate with you.

6. Return Shipping Charges

If the return is due to a confirmed damaged, defective, or incorrect product, Shrimie will arrange or cover the reasonable return shipping cost, subject to the applicable return process.

For other approved returns, return shipping charges and eligibility will be communicated before the return is arranged.

No provision in this policy limits any shipping-cost or refund entitlement that may be available to you under applicable law.

7. Order Cancellation

You may contact us to request cancellation as soon as possible after placing an order.

Cancellation requests may be accepted if the order has not yet been processed for dispatch. Once an order has been shipped, cancellation may no longer be possible, and the applicable return process will apply.

If a prepaid order is successfully cancelled, the eligible refund will be initiated in accordance with this policy and applicable law.

Shrimie reserves the right to cancel an order due to product unavailability, payment issues, suspected fraudulent activity, or other legitimate reasons. If payment has already been received, the applicable refund will be processed.

8. Missing or Incorrect Items

If your order contains a missing item or an incorrect product, please contact us within 48 hours of delivery with your order details and supporting photographs, if available.

Our team will investigate and, where appropriate, arrange a replacement, delivery of the missing item, or refund in accordance with applicable law.

9. Exchanges

Exchanges are subject to product availability and approval by our customer support team.

If an exchange is unavailable, we will communicate the available resolution, which may include a refund where appropriate under this policy or applicable law.

10. Refund Delays

If an approved refund has not appeared within the expected timeframe, please contact us with your order number and refund confirmation details, if available.

We will check the refund status with the relevant payment provider and assist you in resolving the issue.

11. Consumer Rights

This policy is intended to explain our standard return and refund procedures. It does not exclude, restrict, or override any consumer rights or remedies available under applicable Indian law.

12. Contact Us

For return requests, cancellations, refunds, or product-related concerns, please contact:

Shrimie
SN-15, Bestech Ananda Market,
Sector-81, Gurugram, Haryana – 122004, India.

Phone: +91 84480 62606
Email: care@shrimie.com

Our team will review your request and guide you through the next steps.