Privacy Policy

Last Updated: 10 October 2026

At Shrimie, we respect your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, and protect information when you visit our website, place an order, or contact our customer support team.

By using our website, you acknowledge that you have read this Privacy Policy.

1. Information We Collect

We may collect the following types of information when you interact with our website:

Personal Information

• Full name

• Mobile number

• Email address

• Billing and shipping address

• Order and purchase details

Payment Information

Payments may be processed through third-party payment gateways. We do not intend to store complete debit card, credit card, or other sensitive payment credentials on our own servers. Payment information is handled by the relevant payment service provider in accordance with its security practices and policies.

Technical Information

When you visit our website, certain technical information may be collected automatically, including:

• IP address

• Browser type and device information

• Operating system

• Pages visited and browsing activity

• Referring website and approximate usage information

• Cookies and similar technologies, where enabled

Customer Communications

If you contact us by phone, email, or other available communication channels, we may retain the information you provide to respond to your questions, resolve issues, and provide customer support.

2. How We Use Your Information

We may use your information to:

• Process, confirm, and deliver your orders.

• Communicate order updates, shipping notifications, cancellations, and refunds.

• Respond to customer enquiries and provide after-sales support.

• Process payments and prevent fraudulent transactions.

• Improve our website, product selection, and shopping experience.

• Maintain business records and comply with applicable legal requirements.

• Send promotional messages, offers, or updates where permitted by law and subject to your applicable preferences and consent.

3. Cookies and Similar Technologies

Our website may use cookies and similar technologies to maintain shopping cart functionality, remember preferences, understand website usage, improve performance, and support marketing activities.

You may be able to manage or disable cookies through your browser settings. However, disabling certain cookies may affect some website features.

Where required by applicable law, we will obtain consent before using cookies or similar technologies that require consent.

4. Sharing of Information

We do not sell your personal information to third parties.

We may share relevant information with trusted service providers when necessary to operate our business, including:

• Payment gateways: To process payments and refunds.

• Courier and logistics partners: To deliver orders and manage returns.

• Website hosting and technology providers: To maintain website functionality, security, and performance.

• Analytics and marketing providers: To understand website activity and measure advertising effectiveness, where applicable.

• Professional advisers and government authorities: Where disclosure is necessary for legal compliance, dispute resolution, fraud prevention, or the protection of rights.

Such sharing will be limited to what is reasonably necessary for the relevant purpose and handled in accordance with applicable law.

5. Data Security

We take reasonable technical and organisational measures to protect personal information against unauthorised access, disclosure, alteration, loss, or misuse.

However, no method of online transmission or electronic storage is completely secure. While we work to protect your information, we cannot guarantee absolute security.

6. Data Retention

We retain personal information only for as long as reasonably necessary to fulfil the purposes described in this policy, including order fulfilment, customer service, accounting, legal compliance, and dispute resolution.

When information is no longer required, we will take appropriate steps to delete it or anonymise it, subject to applicable legal retention requirements.

7. Your Privacy Rights

Subject to applicable law, you may have the right to:

• Request information about the personal data we hold about you.

• Request correction or updating of inaccurate information.

• Request deletion of personal information where legally permissible.

• Withdraw consent where processing is based on consent.

• Raise a concern or submit a privacy-related request.

Some information may need to be retained where required by law or necessary to complete a transaction or resolve a dispute.

To make a privacy-related request, please contact us using the details provided below.

8. Third-Party Websites

Our website may contain links to third-party websites, payment services, or other external platforms. These services have their own privacy policies and practices.

We encourage you to review their policies before providing personal information. Shrimie is not responsible for third-party privacy practices, except where responsibility cannot be excluded under applicable law.

9. Children’s Privacy

Our website is intended for general shopping by adults and is not designed to knowingly collect personal information from children in violation of applicable law.

If you believe a child has provided personal information inappropriately, please contact us so that we can review the matter and take appropriate action.

10. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our business operations, website features, service providers, or applicable legal requirements.

Any revised policy will be published on this page with an updated date. We encourage you to review this page periodically.

11. Contact Us

If you have questions, concerns, or requests relating to this Privacy Policy or your personal information, please contact us:

Shrimie
SN-15, Bestech Ananda Market,
Sector-81, Gurugram, Haryana – 122004, India.

Phone: +91 84480 62606
Email: care@shrimie.com

We value your trust and are committed to handling your personal information responsibly.